CUSTOMER SUPPORT

SHIPPING AND STORE PICK-UP

How long will it take for Lamia Fashion Cloth to process and deliver my order?

Some delivery delays may occur due to extreme weather conditions or during periods of increased demand.

  • Express Post:
    In addition to our order processing time of up to 3 business days, delivery via Express Post usually takes 1–3 days. We recommend allowing up to 7 business days for your order to be delivered before contacting us.
  • Standard Delivery:
    These packages typically take between 3-7 business days, though it can be a little longer outside metropolitan areas. A 3 business day processing time also applies.

What happens if my order gets lost or stolen in transit?

We’re sorry to hear your package went AWOL! Once we’ve dispatched an order and it’s out of our hands, Lamia Fashion Cloth cannot be held liable for lost or stolen parcels, but we’re happy to assist in resolving any delivery issues you may have. Please reach out to us if you have any questions or concerns.

Store Pick-up

Store pick-up is available for both online and phone orders from all store locations between 9am and 11pm.

Returns, Refunds & Exchanges

Full priced items purchased via the Lamia Fashion Cloth can be returned within 21 days of receipt for an exchange, gift card or refund (excluding postage) provided they meet the following conditions:

• The item has not been worn or damaged;

• The item is in its original condition with tags attached; and

• The item is not a gift card or jewellery.

Sale items purchased via Lamia Fashion Cloth can be returned for change of mind within 21 days of receipt for an exchange or gift card provided they meet the following conditions:

• The item has not been worn or damaged;

• The item is in its original condition with tags attached; and

• The item is not a gift card or jewellery.

Final Sale items are not able to be returned or exchanged for change of mind.

Any items received by Lamia Fashion Cloth that do not comply with our return conditions will be returned to sender. 

If you would like to return in store, you are welcome to exchange your items or receive a store credit within 21 days of receipt provided the items meet the following conditions:

• Proof of purchase is provided;

• The item has not been worn or damaged;

• The item is in its original condition with tags attached; and

• The item is not a clearance item, jewellery or gift card.

CONTACT LAMIA FASHION CLOTH

  • Address: 67 McArthur Ave, St Albans, VIC 3021
  • Hotline: (+61) 433 842 268, from 8:00am – 9:00pm AEST, 7 days a week
  • Email: lamiaboutique.official@gmail.com
  • ABN: 39795173831